Discovered 1mo ago

ITSM Process Analyst - ITIL/CMDB

GENESYS TELECOM LABS INDIA•Hirist

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LocationAnywhere in India/Multiple Locations, Bangalore, Chennai, Tamil Nadu

Work Modeonsite

Experience5+ yrs

CompensationNot disclosed

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Required Skills & Technology Stack

ServiceNowITSMITILKnowledge ManagementSLACMDBTableauPower BI

About the Role

Job Title : ITSM Process & Analytics Analyst. Summary : The ITSM Process & Analytics Analyst supports the measurement, improvement, and continued maturity of IT Service Management processes within ServiceNow. This role combines strong ServiceNow reporting and analytics skills with practical ITSM process knowledge to turn operational data into actionable insights and measurable improvements. This…

This role in context

Tableau is one of the skills this role asks for. It appears in 2,758 active tech jobs in India (2.3% of those we track). This posting asks for 5+ years. 42% of Tableau jobs that state experience ask for 5–8 years. Chennai accounts for 7% of Tableau jobs. 14% of Tableau jobs are remote; this one is onsite.

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