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Discovered 11d ago
Head Customer Support
Zapminati•Naukri
LocationNoida(Sector 62)
Work Modeonsite
Experience5+ yrs
Compensation~₹30–45 LPA
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Required Skills & Technology Stack
Customer SupportCustomer ServiceAftersalesCustomer ExperienceCustomer SatisfactionCustomer ManagementManagementLeadershipTeam BuildingSupport Function DesignShift PlanningKPI ManagementCustomer Satisfaction (CSAT)Net Promoter Score (NPS)CRM Tools (Zendesk, Freshdesk)Process OptimizationStakeholder ManagementCommunicationConflict ResolutionData AnalyticsReportingSaaS Industry KnowledgeCustomer Empathy
About the Role
Set up the customer support function from the ground up: team structure, shift planning...
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