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Discovered 1d ago
Management Information System Analyst
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LocationBengaluru, Karnataka, India
Work Modeonsite
Experience2+ yrs
Compensation~₹8–14 LPA
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About the Role
Role:
MIS Analyst
Years of Experience:
2 years relevant experience
Location:
Bangalore (Near to Kundalahalli Gate)
Roles & Responsibilities
1. TAT and SLA Tracking
Monitor ticket TAT against defined SLAs and identify breaches proactively.
Publish daily and weekly SLA performance reports.
Track SLA adherence from a claims perspective.
2. Trend Analysis and Reporting
Analyze ticket volume, TAT,…