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Discovered 1d ago
L1 Support Engineer
Virtusa•Linkedin
LocationBengaluru, Karnataka, India
Work Modeonsite
Experience3+ yrs
Compensation~₹8–14 LPA
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About the Role
Job Requirements
Key Responsibilities
Production Support & Incident Management
Response & Resolution: Adhere to defined On-call processes and strictly follow Ticket
Resolution SLAs.
Root Cause Analysis: Track and analyze recurring issues and support activities,
collaborating with Production Support Engineers (PSEs) to identify root causes and
implement permanent fixes.
Issue Oversight: Oversee…