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Discovered 11d ago
Senior Associate – Customer Experience
ThinkWise Consulting LLP•Linkedin
LocationHyderabad, Telangana, India
Work Modeonsite
Experience4+ yrs
Estimated compensation~₹14–24 LPA
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Required Skills & Technology Stack
salesforceservice cloud
About the Role
This role owns day-to-day player support for a UK-licensed online sports betting platform, resolving queries across live chat, email and voice, and ensuring every player interaction reflects the brand's promise of fast, friendly and responsible service. Success in this role looks like consistently high CSAT/NPS scores, fast first-response and resolution times, and player issues resolved right the…
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