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Discovered 15d ago
TE
Customer Success Specialist - Mandarin - Klang
Teleperformance•Himalayas
LocationUnited States
Work Moderemote
ExperienceFlexible
Estimated compensation~₹4–7 LPA
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Required Skills & Technology Stack
Customer-Success-SpecialistCustomer-ServiceMandarin-Customer-ServiceBilingual-Customer-SupportCall-Center-RepresentativeBilingual-Mandarin-Customer-Support-SpecialistMandarin-Customer-SuccessCustomer-SuccessCustomer SupportMandarin ProficiencyEnglish ProficiencyCommunicationActive ListeningConflict ResolutionMicrosoft OfficeTyping (40wpm)Critical ThinkingEmotional Intelligence
About the Role
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are: -1.
Responsibility
: The CSS…
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