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Discovered 2mo ago
Operations Delivery Manager - IT Service Delivery
Saaki, Argus & Averil Consulting•Hirist
LocationChennai
Work Modeonsite
Experience15+ yrs
CompensationNot disclosed
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Required Skills & Technology Stack
IT OperationsIT Service DeliveryDelivery ManagementSLAKnowledge ManagementITSMUCaaSNICE WFMGenesysFive9 IVRservicenow
About the Role
Role : Operations Delivery Manager - IT Service Delivery
Job Description :
We are looking for an experienced Operations Delivery Manager to lead global 24x7 IT helpdesk and service delivery operations from Chennai. The role will be responsible for ensuring consistent, high-quality service delivery, managing frontline support operations, driving performance against SLAs and KPIs, and leading…
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