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Discovered 19d ago
Team-lead Client Experience
Quantum Leap Learning Solutions Pvt Ltd•Linkedin
LocationBangalore Urban, Karnataka, India
Work Modeonsite
Experience5+ yrs
Compensation~₹15–25 LPA
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Required Skills & Technology Stack
Client ExperienceProcess BuildingSOP DevelopmentTeam ManagementMentorshipKRA/KPI DefinitionPerformance ManagementClient OnboardingProduct AdoptionCSATTATStakeholder Management
About the Role
▪ Build and establish Client Experience processes, SOPs, workflows and service
standards from scratch.
▪ Lead, mentor and manage the Client Experience team, ensuring strong
ownership, accountability and performance discipline.
▪ Define and track KRAs, KPIs and performance scorecards for the team.
▪ Conduct regular 1:1s, performance reviews, coaching sessions and appraisal
cycles.
▪ Own client…