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Discovered 13h ago
Senior Service Desk Analyst
Procore Technologies•Linkedin
LocationBengaluru, Karnataka, India
Work Moderemote
Experience3+ yrs
Compensation~₹8–14 LPA
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Required Skills & Technology Stack
vpnitsmJIRAservicenow
About the Role
Job Description:
The Senior Service Desk Analyst acts as a technical escalation point and team anchor within the IT Service Desk, handling incidents beyond first-line scope, and driving process and quality improvements. This role combines hands-on technical resolution, ensuring SLA adherence, high customer satisfaction, and continuous improvement across the service desk function.
Key…
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