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Discovered 49mo ago
L1 Engineer - JIRA/Confluence - Bangalore
Photon•Oracle
LocationBangalore, Karnataka, India
Work Modeonsite
ExperienceFlexible
CompensationNot disclosed
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Required Skills & Technology Stack
ms officeservicenowJIRA
About the Role
- Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty
- Accept & registers Service Calls/ Tickets
- Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3)
- Collecting and documenting relevant data related to nature of issues
- Troubleshooting reported issues and routing tickets to appropriate groups
- Possess excellent communication and…
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