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Discovered 2d ago
Senior Technical Support Engineer
Kazam Ev Tech•Naukri
LocationBengaluru(Koramangala)
Work Modeonsite
Experience3+ yrs
Compensation~₹14–22 LPA
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Required Skills & Technology Stack
Technical SupportEscalationsEv ChargerRCACustomer SupportCustomer SatisfactionCustomer ComplaintsComplaint HandlingTechnical troubleshootingHardware diagnosticsSoftware installation/configurationWindows OSLinux OSNetworking fundamentals (TCP/IP, DNS, DHCP)Ticketing systems (Jira, ServiceNow, Zendesk)Remote support tools (RDP, SSH, VPN)Documentation and knowledge base creationProblem‑solvingCommunication and interpersonal skillsEscalation managementITIL processesScripting (Bash/Python) – nice to haveCloud platforms (AWS/Azure) – nice to have
About the Role
Job Title: Senior Technical Support Experience: 36 YearsQualification: Diploma / Bachel...