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Discovered 1d ago
Senior Support Engineer - ITSM, Telecom
HCLTech•Successfactors
LocationBengaluru, Karnataka
Work Modeonsite
Experience4+ yrs
CompensationNot disclosed
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Required Skills & Technology Stack
ITSMITIL
About the Role
Job Summary
The Senior Support Engineer plays a critical role in ensuring optimal customer satisfaction by effectively resolving support tickets within stipulated time, cost, and quality standards. This position is essential for delivering high-quality product support and enhancing team capabilities through knowledge sharing and process documentation.
Key Responsibilities
1. Troubleshoot And…
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