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Discovered 1d ago
Senior Administrator - Cisco Contact Center
HCLTech•Successfactors
LocationChennai, Tamil Nadu
Work Modeonsite
Experience4+ yrs
CompensationNot disclosed
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Required Skills & Technology Stack
CiscoITIL
About the Role
Job Summary
Individual should provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functionsIndividual should be strong in incident, service request, and change management; RCA and ITIL processesIndividual should update SOP/KEDB & maintainAs senior resource should govern the SLA; handle escalation management; and continuous service improvement in…
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