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Discovered 19d ago
Lead ITSM Developer – BMC Helix Platform RFP-267751-1
emagine•Linkedin
LocationPune Division, Maharashtra, India
Work Modeonsite
Experience7+ yrs
Compensation~₹24–38 LPA
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Required Skills & Technology Stack
itilitsm
About the Role
Goals and deliverables
ITSM Incident & Service request operational Management
Handle incidents and service requests in BMC Helix, from logging and triage to
resolution and closure, following ITIL processes and SLA/OLA targets.
Diagnose issues, perform troubleshooting, apply fixes/workarounds.
Update tickets with accurate categorization, impact/urgency, actions taken, and
user…
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