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Discovered 25d ago
Career Foresight HR Solutions

Service Delivery Manager - Enterprise Digital Support

Career Foresight HR Solutions•Hirist
LocationKerala, Cochin/Kochi
Work Modeonsite
Experience12+ yrs
CompensationNot disclosed

Required Skills & Technology Stack

IT Service DeliverySalesforce SupportCRMTicketing SystemIncident ManagementMonitoring ToolsJIRAIT Automation Toolssalesforceitil

About the Role

Job Title : Service Delivery Manager Enterprise Digital Support About the Role : The Service Delivery Manager will own endtoend delivery of digital support services for web, mobile, and Salesforce (CRM) platforms. You will lead multilayered support operationsincluding monitoring, L1/L2 support, and development coordinationensure SLA compliance, drive operational governance, and champion…

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