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Discovered 1d ago
W
Service Desk Analyst
World Wide Technology•Linkedin
LocationIndia
Work Modeonsite
Experience2+ yrs
Compensation~₹6–12 LPA
Required Skills & Technology Stack
Service Desk OperationsIncident ManagementRequest FulfillmentITIL FrameworkServiceNowTicketing SystemsCustomer SupportCommunication SkillsPrioritizationTroubleshootingKnowledge Base ManagementSLA MonitoringData Network ConceptsMS WindowsMS Office
About the Role
Serve as the first point of contact for inbound customer incidents, service requests, and support inquiries received through phone, email, and support portals.
Create, document, and maintain accurate support records to ensure complete case visibility throughout the support lifecycle.
Review incoming requests and determine the appropriate priority, impact, urgency, and assignment path.
Validate…