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Discovered 2d ago
W
SERVICE DESK LEAD L2
Wipro•Linkedin
LocationPune Division, Maharashtra, India
Work Modeonsite
Experience5+ yrs
Compensation~₹14–24 LPA
About the Role
Job description:
Job Description
Role:
Service desk lead
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Do:
- To support the service desk agents in prompt delivery & customer service
- Advise and collaborate with the agents on current issues and works toward the resolution of tickets
- Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up
- Coordinate with other IT teams…