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Discovered 6d ago
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Senior Claude Support Analyst - Assistant Manager
State Street•Linkedin
LocationBengaluru, Karnataka, India
Work Modeonsite
Experience3+ yrs
Compensation~₹8–14 LPA
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Required Skills & Technology Stack
ssodevopsLLMcopilotRAGproblem managementclaudeAWSservicenowAzure
About the Role
Job Title
Senior Associate – Senior AI Support Analyst
Location
India
Role Summary
Lead operational support activities for Claude services, drive incident and problem management, mentor junior analysts, support platform reliability initiatives, and ensure SLA adherence across global support operations.
Key Responsibilities
Own and manage P1-P4 incidents, service requests, and escalations.
Lead…
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