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Discovered 5d ago
R
ITSM Service Manager
RELIX HR Consulting Pvt Ltd - Recruitment Partner for Excellence•Linkedin
LocationChennai, Tamil Nadu, India
Work Modeonsite
Experience8+ yrs
Compensation~₹25–45 LPA
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Required Skills & Technology Stack
ITSMService ManagementITIL FrameworkServiceNowMicrosoft 365Incident ManagementProblem ManagementChange ManagementConfiguration ManagementCloud ApplicationsService Delivery OptimizationAutomationGovernanceSupplier Relationship ManagementSLA Compliancedisaster recoveryRoot Cause Analysis (RCA)ReportingCommunicationInterpersonal SkillsFollow-the-Sun (FTS) Support
About the Role
Job Descriptions - ITSM Service Manager
· Minimum 8+years of experience in ITSM with service manager role
· Knowledge and application of the ITIL framework, good experience in ServiceNow, M365 and similar more platforms
· Ability to perform regular reporting for management level.
· Ability to coordinate different actors to resolve incidents.
· Experience in Service…
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