Deputy Manager – E-commerce & BPO Operations

We are looking for an experienced Deputy Manager to lead and manage BPO operations within the E-commerce domain. Key Responsibilities • Manage day-to-day BPO operations for E-commerce customer/seller support • Lead and manage customer support and seller support teams • Handle voice, chat & ticket/logging processes • Manage seller onboarding and support operations • Drive operational KPIs, SLAs,…