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Discovered 14h ago
I
Associate Business Analyst
Infosys•Linkedin
LocationHyderabad, Telangana, India
Work Modeonsite
ExperienceFlexible
Compensation~₹4–8 LPA
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Required Skills & Technology Stack
itilitsmservicenow
About the Role
Technology->Architecture->Architecture - ITIL
Design and implement IT Service Management processes aligned with ITIL best practices. Define service architecture, governance frameworks, and operational standards. Lead Incident, Problem, Change, and Release Management processes. Establish and monitor SLAs, OLAs, KPIs, and service performance metrics. Drive continual service improvement initiatives…
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