GM/AVP- Employee Relations and Retention

Role Summary ICCS is looking for a General Manager / AVP – Employee Relations & Retention to own attrition as a business number across ICCS's approximately 5,000-employee, 10+ site PAN India footprint, and to run the compliance-first ER case function that supports it. In a domestic BPO, attrition is the single largest controllable cost driver — this role exists to move that number, not merely to…