software engineer : ServiceNow ITSM Business Analyst (BA)

Certifications (Preferred) (CSA) ,ITIL Foundation Certification, Required Skills • Strong understanding of ServiceNow ITSM modules. • Experience in requirement gathering and stakeholder management. • Knowledge of ITIL processes and framework. • Ability to create user stories, use cases, process diagrams, and functional specifications. • Experience with Agile/Scrum methodology. • Good…