Senior IT Support Executive

Key Responsibilities ● Serve as the primary point of contact for IT support requests via the service desk — logging, tracking, and resolving incidents within defined SLAs ● Manage and maintain end-user hardware: desktops, laptops, printers, peripherals, and network devices ● Administer and support Microsoft Office 365 suite — user accounts, email, Teams, SharePoint, and OneDrive ● Provide support…