Back to all opportunities
Discovered 1d ago
B
Quality Evaluator
BROCUS IT SOLUTIONS PVT LTD•Linkedin
LocationNavi Mumbai, Maharashtra, India
Work Modeonsite
Experience5+ yrs
Compensation~₹14–24 LPA
About the Role
1. Job brief:
The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of Sales or
customer service provided by agents in a BPO environment. This role involves assessing interactions,
ensuring compliance with company standards, identifying training needs, and working with stakeholders
to enhance overall service delivery.
Roles and responsibilities:
• Assess and…