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Discovered 2d ago
B
Sr Team Lead-Cloud & Infra Operations
Birlasoft•Linkedin
LocationNoida, Uttar Pradesh, India
Work Modeonsite
Experience4+ yrs
Compensation~₹14–24 LPA
Required Skills & Technology Stack
servicenow
About the Role
Area(s) of responsibility
Service Desk Transformation Leadership
Own and drive the end-to-end transformation roadmap from a Catch & Dispatch model to an L1.5 Service Desk capable of resolving incidents and requests at first point of contact.
Define, document, and embed Standard Operating Procedures (SOPs), Knowledge Base articles (KBAs), and Known Error Database (KEDB) entries to enable…
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